Diamond Byte Solutions Ltd Customer Charter We will always…
Be cheerful, courteous and genuine in our dealings with you.
Talk to you in plain English and avoid jargon.
Give fair prices for our products, services and expertise.
Only sell what is right for you and never anything you don’t need.
Keep you fully informed on work we’re doing for you. If we encounter problems, we’ll call you to discuss before incurring costs.
Respect your confidentiality. We’ll never look through your files or back up or store data without your consent.
Clearly identify ourselves when visiting you. We’ll work tidily and clean up thoroughly before we leave.
Correct our mistakes as quickly as we can with the minimum of impact to you if things go wrong.
Welcome opportunities to help and advise you on issues or problems.
If you have a problem, bring it in to us and let us help you.
If you have a complaint about us or what we’ve sold you, please raise it at the earliest opportunity. We take all complaints as genuine and will treat them seriously. We will do everything we reasonably can to resolve issues to your satisfaction.