Broadband failure

Believe me, I understand the irony of posting this on-line! But you could be using your phone.

One of the most common things I get called about is broadband faults. I, and other repair guys like me can fix computers and Wi-Fi issues but can’t repair actual line problems. So, here’s a quick guide on what to check if you have a line fault.

1. Checking your landline phone is working
• Plug your phone into the same socket your router is connected to.
• Check there’s a dial tone and try to make a call.
• If it’s not working, then you probably have a line fault and need to contact your Telephone/Broadband provider.

2. Turning your router AND your computer off and on again. Yes, it’s an age-old IT cliché, it may sound simple, but it really does solve most problems.
• Hit the on/off switch on the back of the router.
• Shut down your computer or device.
• Wait 30 seconds and turn everything back on again.
• If the router’s internet light still flashes amber or red after a few minutes, you need to check the cabling, if there’s no problem there then you probably have a line fault and need to contact your Telephone/Broadband provider.

If you’re using Wi-Fi, and all the right lights are on the router you’ll need to check whether your Wi-fi is faulty. If you have other devices are they working correctly?

Plug your laptop or device directly into the router using the steps below:

1. Plug one end of the Ethernet cable into any of the Ethernet sockets on the back of your router (some models may have a different coloured port that’s blue or red, don’t use this one)
2. Plug the other end into the Ethernet socket on your device.

If you can access the internet when you plug in, there’s probably a problem with your Wi-Fi, which maybe an issue with your computer.

If you still can’t connect to the internet via Ethernet, then you should phone your internet service provider first. I’ve listed 10 of the UK’s most popular broadband supplier’s customer help numbers here because without an internet connection they can be a real pain to find.

If you have slow connection you can check your speed using the website www.fast.com this works on almost all devices such as laptops, pc’s, tablets and phones.

BT 0800 111 4567
EE Broadband 0800 079 8586
PlusNet 0800 432 0200
Post Office 0345 611 2970
Sky 03442 411 653
Supanet 01282 214 555
SSE 0345 071 9886
TalkTalk 0345 172 0088
Vodafone 08080 034 515
Virgin Media/Mobile 0345 454 1111

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Philip Brooks