Diamond Byte Solutions Ltd is committed to protecting your privacy.
Information that is collected about you will be done lawfully (in accordance with the Data Protection Act 2018).
Information about you will be collected for the following reasons:
to provide the services and customer support requested by our clients;
to resolve disputes, collect fees, and troubleshoot problems;
to customise, measure and improve our services and the content and layout of our website;
to inform you of targeted marketing, service updates and promotional offers based on your communication preferences;
to compare information for accuracy and verify it with third parties.
The type of information Diamond Byte Solutions Ltd will collect about you includes:
- Your Name
- Telephone Number
- Email Address
- Credit/Debit card details
We will never collect sensitive information about you without your explicit consent, nor pass your personal details onto any third parties. The only third-Party company your personal details will be passed onto is PayPal, who provide secure processing facilities for your credit and debit card transactions.
Customer Service Correspondence
If you send us correspondence, including emails, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from Diamond Byte Solutions Ltd to you. We retain these records in order to keep records of our relationship, to measure and improve our customer service and to investigate potential fraud and violations of our User Agreement. We may, over time, delete these records if permitted by law.
Questionnaires, Surveys and Profile Data
We may occasionally offer optional questionnaires and surveys to our users for such purposes as analysing demographic information or assessing users' interests and needs. The use of the information collected will be explained in detail in the survey itself. If we collect personally identifiable information from our users in these questionnaires and surveys, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.
Some pages on our website may include links to PayPal, a third party website. PayPal is governed by its own privacy statements and Diamond Byte is not responsible for its operations, including but not limited to, its information practices. Users submitting information to or through the PayPal website should review the privacy statement of its website before supplying personally identifiable information.
Website Traffic Information
Because of the way that World Wide Web communication standards work, when you arrive at or leave the Diamond Byte Solutions Ltd website, we automatically receive the web address of the site that you came from or are going to. We also collect information on which pages of our website you visit while you are on the Diamond Byte Solutions Ltd website, IP addresses, the type of browser you use and the times you access our website. We use this information to try to better understand our customers' preferences to improve our services and your experience with Diamond Byte Solutions Ltd.
Our Contacts with PayPal Customers
We communicate with users on a regular basis via email to provide requested services and we also communicate by phone to resolve customer complaints or claims made by users via PayPal, respond to requests for customer service, inform you if we believe your account or any of your transactions have been used for an illegitimate purpose, confirm information concerning your identity, business or account activity, conduct customer surveys or investigate suspicious transactions. We use your email or physical address to confirm your opening of a PayPal account, to send you notice of payments that you send or receive through PayPal (including referral payments described below), to send information about important changes to our products and services and to send notices and other disclosures required by law. Generally, users cannot opt out of these communications, but they will be primarily informational in nature rather than promotional.
In connection with independent audits of our financial statements and operations, the auditors may seek to contact a sample of our customers to confirm that our records are accurate. However, these auditors cannot use personally identifiable information for any secondary purposes.
We understand that it is difficult to get a good idea of an item by simply looking at a picture online. Therefore if for any reason, the item(s) that you receive does not meet your requirements and is therefore not suitable, please inform us within 7 days for a full refund.
Items that are returned after 7 days of you originally receiving them or are in any way damaged, will not be entitled to a refund.
If you originally paid through PayPal, then you will be refunded through PayPal and back onto the same card the original transaction was carried out using. We would appreciate your feedback and therefore it would also be helpful if you could attach a note in with the item(s) or send us an e-mail to advise us as to why you have decided to return the goods.